Amazon survey: Increased online spend expected for grocery and personal care items this holiday season
- Written by Media Outreach
Top categories that Singaporean online shoppers plan to spend more on include groceries, health and personal care, apparel and accessories Almost three in 10 are optimistic that the current economic climate will have no impact on their spending this holiday seasonMore than half (53%) are keen to see more local brands online, but majority (78%) will only purchase if there are good deals and promotions SINGAPORE - Media OutReach - 29 November 2022 - (NASDAQ: AMZN) - A survey by Amazon Singapore, in collaboration with YouGov, revealed that shoppers in Singapore are likely to be more pragmatic and price-conscious this holiday season in light of current global conditions. Nevertheless, Singaporean shoppers are still looking to spend more on essential and personal care items like groceries and apparel this holiday season, with online shoppers aged 25 and above more likely to also purchase items online for their children or their partners. The survey of 1,032 Singaporeans sought to understand local consumers’ shopping behaviour, as well as their views towards local brands and giving to social causes this holiday season. Findings from the survey highlighted several key insights: Key insight #1: Online shoppers are expected to still spend more on Grocery, Apparel, Health and Personal Care items, despite a relatively conservative holiday shopping mood brought about by global economic conditions. According to the survey, three in four Singaporeans make at least one online purchase a month, with pricing and sales discounts (50%) emerging as the top consideration factor among online shoppers looking to purchase items this holiday season, followed by product quality (15%) and trustworthiness of a website (11%). The survey also found that more than half of online shoppers are likely to be more conservative with their spending this holiday season in light of current global economic conditions, with 57% of shoppers saying they will spend less (or buy from cheaper brands) or wait until there is more stability before making large purchases. This highlights the need for retailers to look at helping to mitigate consumers’ fear of inflation and offer budget-friendly options for customers. On the other hand, almost three in 10 (27%) are optimistic that there will be no impact on their spending this holiday season. Online shoppers also say that the top categories they plan to spend more on during this period are Apparel and Accessories (38%), Groceries (35%), and Health and Personal care (31%). To cater to this demand, Amazon.sg’s Fresh and Fast selection offers groceries, everyday essentials and more from Amazon Fresh and Watsons for Prime members. Prime members can also enjoy free 2-hour scheduled delivery for orders over S$60 on Watsons or Amazon Fresh. Key insight #2: Shoppers want to see more from local brands, but are still price-sensitive in their purchase decisions as they shop for themselves and others More than half of online festive shoppers (53%) also said they are keen to see more items from local brands on e-commerce stores, however, a large majority (78%) said that they will only shop from local brands if there are good deals and promotions. 66% of online shoppers surveyed said that they will buy from brands that offer the lowest prices. This indicates that while Singaporean shoppers appreciate having more options from local brands, price and value-for-money are still the top considerations, and local brands have to be competitive in their pricing and offers in order to attract online shoppers. While a large majority of shoppers say they plan to purchase items online for themselves during the holiday (68%), the survey found that almost four in 10 (37%) shoppers aged 25-34 years also plan to purchase items for their parents or partner’s parents, while almost half of shoppers (48%) aged 35-54 years plan to purchase items for their children. This indicates that there is an opportunity for retailers with a target audience aged 25 and above to appeal to online shoppers looking to purchase items or gifts for their family and children. Shoppers on Amazon.sg can expect a great selection of items and deals from local brands and small businesses such as Hush Candles, PRISM+, Epitex and more at amazon.sg/smallbusinesses. They can also find inspiration on what to buy for their loved ones with Amazon’s selection of curated holiday gift guides at amazon.sg/holiday. Key Insight #3: When it comes to online donations, transparency that the donations reach the intended beneficiaries is key The survey found that Singaporeans in general do not donate online to charities or non-profit organisations (NPOs) frequently or regularly, with 34% saying that they prefer to do so only as and when they see a relevant cause. Half of respondents (51%) also said that they will only donate depending on the cause or beneficiary. 46% of Singaporeans said the biggest barrier to donating online is the...

