How the war on tipping harms customers
- Written by Michael Lynn, Professor of Food and Beverage Management, Cornell University
Companies with no-tipping policies can affect customer satisfaction.Pra Chid/Shutterstock.comSome journalists and other social commentators have in recent years called for the abolition of restaurant tipping, primarily because they argue that it hurts workers. Several restaurateurs have even replaced tipping at their restaurants with automatic...

