Customer service on hold: we hate phone menus and don’t trust virtual assistants like Siri
- Written by The Conversation Contributor
This isn't going well.Man image via www.shutterstock.com.“Just thinking about it makes me break out into hives” reported one man in his 60’s. A woman in her 30’s said she does everything she can to avoid it, including pretending she doesn’t speak English. A woman in her 20’s said she’ll do an intensive...