Fed up with always being in the slow queue? That's why queues are being 'designed out'
- Written by Gary Mortimer, Associate Professor in Marketing and International Business, Queensland University of Technology
Businesses are weighing up the costs of queuing and using innovative ways to do away with queues, or at least make the perceptions of waiting less painful.Michal Parzuchowski/Unsplash, CC BY
This is the second article in our new series, Moving the Masses, about managing the flow of crowds of individuals, be they drivers or pedestrians, shoppers or...
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