Phone Trumps Online Options For Customer Service – Even Amongst Millennials
- Written by Media Outreach English
- Category: News Feeds
SINGAPORE - Media OutReach - 25 November 2014 - The use of social media and mobile apps for customer service has doubled since 2011, but according to NICE Systems' (NASDAQ: NICE) Global Customer Experience Survey, 88 percent of customers still elect to pick up the phone and call.
"On average, customers use about six different channels to...