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  • Written by Tom Snee
Confirmit is delighted to congratulate client Karl Sharicz, Customer Experience Lead at Tyco SimplexGrinnell and Confirmit Director of VoC Consulting, Annette Franz Gleneicki, for their well deserved Customer Experience (CX) Impact Awards. In its second year, the CX Impact Awards, hosted by the Customer Experience Professionals Association (CXPA), recognise individuals who exemplify excellent customer experience and who are making an impact on their organisations and their customers.
“Karl puts himself in the customers’ shoes to think like them on a daily basis and cultivate longstanding relationships,” shared Dave King, President - Americas, Confirmit. “We’re excited to work with Karl and to be part of his success in building a customer centric environment at SimplexGrinnell.”

“Annette is dedicated to helping Confirmit customers implement best practices and leading methodologies," added King. “These proven approaches deliver actionable results that drive business objectives. She understands that customers and employees are at the core of any business and her expertise in these areas enables Confirmit clients to deliver outstanding experiences.”

The CX Impact Awards were announced as part of CX Day, a global day celebrating companies and people who are delivering great experiences to customers.

Confirmit also celebrated CX Day by hosting a discussion at its New York offices about how to ensure digital marketing is personal, relevant and timely. Attendees heard from FreshDirect’s Aaron Cano, about how the online grocer ensures that its customers have an outstanding experience by using customer data to drive its digital marketing and engage customers throughout their lifecycle.

To find out more about how Tyco SimplexGrinnell built its customer centric environment, view the video, ‘Customer Satisfaction Generates Business Growth’. To learn more about CXPA, CX Day and see the other winners honoured for their commitment to customer experience, please visit www.cxpa.org. For additional customer experience news, please visit www.confirmit.com.