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How companies like United and Wells Fargo can win back consumer trust

  • Written by John Hauser, Professor of Marketing, MIT Sloan School of Management
imageTrust is hard to win back once lost.Handshake via www.shutterstock.com

It’s every CEO’s worst nightmare: For whatever reason, the CEO’s company is engulfed in negative publicity that threatens to damage its brand name, harm sales and alienate customers for months or even years to come.

The negative publicity can hit suddenly,...

Read more: How companies like United and Wells Fargo can win back consumer trust

Ella Fitzgerald's flirtation with reefer songs

  • Written by Adam Gustafson, Instructor in Music, Pennsylvania State University
imageNick Lehr/The Conversation via Wikimedia Commons

“The First Lady of Song” Ella Fitzgerald would have turned 100 on April 25: institutions from the Library of Congress to the Grammy Museum will be honoring her amazing contributions to the jazz canon.

It will be interesting to see if any tributes mention Fitzgerald’s “Wacky...

Read more: Ella Fitzgerald's flirtation with reefer songs

Will a conservative Supreme Court give new life to the death penalty?

  • Written by Daniel LaChance, Assistant Professor of History, Emory University
imageSupreme Court Justice Anthony Kennedy administers the judicial oath to Justice Neil Gorsuch.AP Photo/Evan Vucci

For years now, the death penalty’s days have seemed numbered.

Death sentences and executions are in decline. And some current Supreme Court justices have been pushing the court to revisit the constitutionality of capital punishment.

B...

Read more: Will a conservative Supreme Court give new life to the death penalty?

The extraordinary return of sea otters to Glacier Bay

  • Written by Perry Williams, Postdoctoral Fellow in Statistics and Fish, Wildlife, and Conservation Biology, Colorado State University
imageA sea otter floats in Kachemak Bay, Alaska.AP Photo/Laura Rauch

Human beings have a long history of persecuting apex predators such as wolves, tigers and leopards. The loss of these predators – animals at the top of the food chain – has resulted in ecological, economic and social impacts around the globe. Rarely do the predators fully...

Read more: The extraordinary return of sea otters to Glacier Bay

Explainer: The Trumps' conflict of interest issues

  • Written by Beth A. Rosenson, Professor of Political Science, University of Florida
imagePresident Donald Trump and his daughter Ivanka walk to board Marine One.AP Photo/Evan Vucci

Ivanka Trump recently gave an interview to CBS television in which she attempted to answer concerns about her role as an official adviser to her father, President Donald Trump, and potential conflicts of interest from her fashion business.

She suggested that...

Read more: Explainer: The Trumps' conflict of interest issues

Calculating where America should invest in its transportation and communications networks

  • Written by Anna Nagurney, John F. Smith Memorial Professor of Operations Management, University of Massachusetts Amherst
imageWhich links are most important in road and information networks?Sahacha Nilkumhang/Shutterstock.com

The American economy is underpinned by networks. Road networks carry traffic and freight; the internet and telecommunications networks carry our voices and digital information; the electricity grid is a network carrying energy; financial networks...

Read more: Calculating where America should invest in its transportation and communications networks

Why your child still needs vaccines, even if you may not know someone with the disease

  • Written by Edward Bell, Professor of Pharmacy Practice, Drake University
imageSleeping Beauty's castle at Disneyland, where a measles outbreak in 2015 led to children being sickened in several states. Jae C. Hong/AP

At the turn of the 21st century, the Centers for Disease Control and Prevention published an article about the 10 greatest public health achievements over the past 100 years, from 1900-1999. One of them was...

Read more: Why your child still needs vaccines, even if you may not know someone with the disease

Can March for Science participants advocate without losing the public's trust?

  • Written by Emily Vraga, Assistant Professor in Political Communication, George Mason University
imageWhat happens to their credibility when scientists take to the streets? February 2017 Stand Up for Science rally in Boston.Adam Salsman, CC BY-NC-ND

As the March for Science nears, questions about whether scientists can and should advocate for public policy become more important. On one hand, scientists have relevant expertise to contribute to...

Read more: Can March for Science participants advocate without losing the public's trust?

The state of US forests: Six questions answered

  • Written by Thomas J. Straka, Professor of Forestry and Environmental Conservation (Forest Resource Management and Economics), Clemson University
imagePisgah National Forest, North Carolina.Tjss99/Flickr, CC BY-NC

Editor’s note: The first Earth Day, on April 22, 1970, catalyzed a wave of laws to protect the environment and natural resources. Here Thomas Straka, a professor of forest economics and management and former industrial forester, answers questions about the current state of U.S....

Read more: The state of US forests: Six questions answered

More Articles ...

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  2. Why the French presidential candidates are arguing about their colonial history
  3. What Netflix can teach us about treating cancer
  4. Why it's time for the Mormon Church to revisit its diverse past
  5. 'Public goods' made America great and can do so again
  6. Introducing 'Operator 4.0,' a tech-augmented human worker
  7. Now who will push ahead on validating forensic science disciplines?
  8. Will Trump's global family planning cuts cause side effects?
  9. Medieval medical books could hold the recipe for new antibiotics
  10. The three ‘B's’ of cybersecurity for small businesses
  11. Why can't cats resist thinking inside the box?
  12. How will the federal government protect nuclear safety in an anti-regulatory climate?
  13. Who are the Coptic Christians?
  14. What's behind TV bingeing's bad rap?
  15. Is the US immigration court system broken?
  16. Turkish referendum grants more power to Erdogan: Democracy no more?
  17. Will we reverse the little progress we've made on environmental justice?
  18. Tax credits, school choice and 'neovouchers': What you need to know
  19. Make our soil great again
  20. How much power can an image actually wield?
  21. Are there too many music festivals?
  22. Bible classes in schools can lead to strife among neighbors
  23. How social media turned United's PR flub into a firestorm
  24. Why addressing loneliness in children can prevent a lifetime of loneliness in adults
  25. Six questions about the French elections
  26. Why you may be paying more income tax than you should
  27. In planned EPA cuts, US to lose vital connection to at-risk communities
  28. Fracking comes to the Arctic in a new Alaska oil boom
  29. Venezuela has lost its democratic facade
  30. Is temptation such a bad thing?
  31. Don't believe everything you hear about pesticides on fruits and vegetables
  32. Large-scale fracking comes to the Arctic in a new Alaska oil boom
  33. Is the Supreme Court acting less like a court?
  34. Fishing for DNA: Free-floating eDNA identifies presence and abundance of ocean life
  35. Watching the planet breathe: Studying Earth's carbon cycle from space
  36. How workers – not companies – are bearing the growing burden of government
  37. Is there room for broadband in the Trump infrastructure agenda?
  38. Beyond instant runoff: A better way to conduct multi-candidate elections
  39. Do Ivanka Trump and Jared Kushner have too much power?
  40. Building jobs in the Rust Belt: The role of education
  41. In the wake of Syrian missile strike, a look inside Russia's alternate media reality
  42. Why Easter is called Easter, and other little-known facts about the holiday
  43. How following economics 101 could have prevented United's PR nightmare
  44. How economics 101 could have prevented United's PR nightmare
  45. Will Trump's cuts inspire more DIY foreign aid?
  46. Enzymes versus nerve agents: Designing antidotes for chemical weapons
  47. An electric fix for removing long-lasting chemicals in groundwater
  48. The sound of inclusion: Why teachers' words matter
  49. Three reasons for optimism in Somalia
  50. San Francisco is using a Montana sheriff's playbook to sue Trump on sanctuary cities