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The Conversation USA

Why is this line so long?

  • Written by Joost Vles, Adjunct Instructor of Management, University at Buffalo, The State University of New York
A long line might actually be the quickest line.AP Photo/Michael Dwyer

Warning: After reading this article, you will never again stand in a line without thinking about how to make your wait time shorter. And as an expert in operations management, I’m here to spread the word that sometimes a longer line may actually be a good thing.

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