Why United's culture needs to loosen up to avoid more PR fiascos
- Written by Michele Gelfand, Professor and Distinguished University Scholar Teacher, University of Maryland
Is there something wrong with the culture at United Airlines?
A series of recent incidents have reinforced this view, from the horrifying moment when security officers violently dragged a passenger off a plane in April to a more recent incident in which an airline employee canceled a man’s flight after he began taping their heated exchange.
Th...
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