Let the community work it out: Throwback to early internet days could fix social media's crisis of legitimacy
- Written by Ethan Zuckerman, Associate Professor of Public Policy, Communication, and Information, UMass Amherst
Content moderators like these workers make decisions about online communities based on company dictates.Ilana Panich-Linsman for The Washington Post via Getty ImagesIn the 2018 documentary “The Cleaners,” a young man in Manila, Philippines, explains his work as a content moderator: “We see the pictures on the screen. You then go...

