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The Conversation USA

Shhhh, they're listening – inside the coming voice-profiling revolution

  • Written by Joseph Turow, Robert Lewis Shayon Professor of Media Systems & Industries, University of Pennsylvania
imageCompanies could soon tailor what they try to sell you based on the mood conveyed by the sound of your voice.CSA-Printstock via Getty Images

You decide to call a store that sells some hiking boots you’re thinking of buying. As you dial in, the computer of an artificial intelligence company hired by the store is activated. It retrieves its...

Read more: Shhhh, they're listening – inside the coming voice-profiling revolution

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