Digitising social services could further exclude people already on the margins
- Written by Siobhan O'Sullivan, Senior Lecturer in Social Policy, UNSW
Digital or e-government has been prominent on Australia’s political agenda for at least a decade. It has led to improvements in e-services that allow you to pay rates online, submit a digital tax return, or claim rebates for medical bills.
But while e-services can make life more convenient for those who have access, there are signs that...
Read more: Digitising social services could further exclude people already on the margins