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Helper bots in online communities diminish human interaction

  • Written by John Lalor, Assistant Professor of IT, Analytics, and Operations, University of Notre Dame
imageBots can be helpful in online communities, but they can also come between people.mathisworks/DigitalVision Vectors via Getty Images

When bots – automated agents that perform tasks on behalf of humans – become more active in online communities, it has profound effects on how humans interact with each other on those platforms. Bots...

Read more: Helper bots in online communities diminish human interaction

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