Hospital staff – don't hide when something goes wrong, listen to patients and ask what they need
- Written by Jennifer Moore, Senior Lecturer in Health Law and Torts, UNSW
When staff make a mistake, hospitals should follow three simple steps to better care for patients and avoid litigation.Nick Cooper
Litigation may sound like an obvious route for someone who experiences a medical injury. But it’s a lengthy and stressful process, and may not provide relief to patients and their families.
In the past, hospitals u...