Insight- Millennials' 20 Most Engaging Brands
- Written by Len Stein
Robert Passikoff
Founder and president
Brand Keys
That its hard to emotionally engage Millennials isn't a surprise. What does surprise is the way marketers believe that more social networking and entertaining advertising will. But, in the absence of real ROI metrics, counting shares and tweets, and views has become the default evaluation for assessments of efficiency for marketers.
Why? Primarily because counting is easy. Marketers do that because they mistakenly equate things like sharing and tweets usually a direct consequence of entertaining consumers with actually creating some sort of relationship with Millennials, which are clearly not the same thing.
And measuring engagement isnt as easy as it was before consumers were born hot-wired to the Internet, but still Its all about the expectations that 21st century consumers hold for the category in which your particular brands competes, and how well your brand meets those expectations. The most important expectations are usually emotional. And, as most research really doesnt do a very good job of measuring emotions, counting stuff has become the method of choice.
According to Brand Keys most recent 2015 analysis, the top 10 list of brands, which best meet Millennial consumers expectations and, therefore, to which Millennials are most engaged and loyal, include the following:
1. Apple
2. Nike
3. Chipotle
4. Target
5. Amazon
6. Samsung
7. Sephora
8. Levis
9. PayPal
10. Old Navy
11. Under Armour
12. Beats
13. Google
14. Asus
15. Chevrolet
16. Converse
17. Verizon
18. Victorias Secret
19. Ford
20. Ralph Lauren
Brands that stand for the right emotional values maintain relevance and actually create relationships, and the ones that can better meet higher Millennial expectations show higher degrees of loyalty than any other generational cohort. The fact that most brands exist to be a business and not a hobby notwithstanding, marketers really want to count as many Millennial consumers as customers for some really basic reasons.
First, theyre rapidly becoming the largest age cohort in the marketplace. Secondarily, estimates are that they represent $180 billion in spending power today, so its important for marketers to think about how to actually engage them and less time worrying about entertaining them.
One thing that crosses all generational cohorts as regards brand engagement and loyalty is that brands best able to meet consumers expectations for emotional values that drive the category will always show up on the top of consumers shopping lists. A review of the brand loyalty leaders in the 63 categories included in this analysis revealed that 91% were the categorys leader. QED!
If youre still into counting, stick with tweets, but you shouldnt count on that $180 billion dollars. If you started counting right now, it would take you 5,703 years, 303 days, 5 hours, 46 minutes, and 11 seconds to count that much money. Professionally) we prefer emotional engagement metrics because they correlate highly with consumer behavior and brand profitability. Theyre available right now, and theyre a metric you can always count on!